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Frequently Asked Questions

🏒 About Us

FaxAgent.ai is an agentic AI-powered platform for secure document delivery and verification. We specialize in transforming digital uploads (PDF, TIFF, or image files) into verified fax transmissionsβ€”bridging the gap between AI-generated documents and legacy fax systems still used by Healthcare providers, Legal, Gov, and the insurance/tax industries.

Our AI Agents operate autonomously through both an API and web interface, providing full AI operator website support and trouble-free API tool management via Agents and GPT-driven workflows. Every transmission is fully logged and traceable to ensure compliance and transparency.

πŸ“¦ Products and Services

We offer digital fax credits and AI-managed wallets (β€œtokens”) that customers use to send and manage document transmissions. Tokens act as an internal AI payment layer, allowing our agentic systems to process transactions autonomously β€” without direct credit or debit card usage on every transaction. This serves as a guardrail bridge between AI operations and the monetary system, enabling secure, auditable, and fully automated payments for both human and AI operators.

πŸ’³ AI Wallet Support

Our AI Wallet allows you to securely store and use tokens for faxing. No signup required, tokens are portable and secured with modern encryption. AI agents and operators can manage/review balances and alert owners to repurchase when tokens are low.

πŸ” Automated Fax Retry (AFR)

Never lose a fax again. AFR automatically retries failed transmissions to increase success rates for those busy fax lines, minimizing user intervention.

πŸ”’ Secure, Tokenized Access

Each fax is paid with tokens, preventing billing leaks and providing an extra layer of security. Tokens expire after one year. Token use is recorded and masked, yet shareable if you wish β€” treat and handle as β€œcash”.

You can click here to purchase tokens via a secured link.

πŸŽ™οΈ Voice Commands

Send a fax hands-free using our AI voice assistant. Voice interactions are logged and secured for auditing.

⚑ FAST Delivery

Faxes are optimized for rapid delivery, ensuring pages transmit as quickly as possible while maintaining clarity.

πŸ’° Pricing & Tokens

One token equals one fax of up to 50 pages. Packs of 2, 4, or 8 tokens are available with volume discounts. Contact us for special pricing.

Instant Fulfillment: All wallet and token purchases are digitally fulfilled immediately upon payment confirmation, allowing instant access for document delivery with no human processing delay.

πŸ†˜ Support

Need help? Use the chatbot at the bottom-right or click 'Contact Agency Admin' in the footer to reach us directly. A root Agent monitors and can respond to delivery or website problems.

πŸ€– Download our custom GPT Connector for text and voice support

Our GPT Connector integrates directly with your workflows, enabling both text and voice fax management. This ensures seamless AI-assisted communication.

πŸ› οΈ 100% Agent Operator Enabled

If your AI platform of choice cannot use https://faxagent.ai/api/discovery.json to preload tools, the website is fully operator-enabled for AI UX flow.

πŸ” Agentic Discovery Support

Discover, validate, and auto-route faxes intelligently using agentic support for faster and more reliable operations.

⌚ Coming Soon: AI UI Watch/Glass Support

Next-gen interface support for smartwatches and AR glasses, so you can manage faxing from anywhere with ease.

πŸ“  Legacy Manual Human Interface Support

For traditional workflows, we maintain manual fax support alongside our AI-driven automation to ensure compatibility. You can access the manual interface here.

πŸͺ™ Wallet & Ledger (Web3-style)

Wallet: Your wallet is a secure link that holds your πŸͺ™ tokens (fax credits). No browser extension is required.

Ledger: Every event (mint, spend, refund) is recorded as an append-only ledger entry. You can view balances and history from your wallet link.

  • One-time reveal: Tokens are shown in clear text only once on purchase, then masked everywhere else.
  • Masked by design: Emails and UI show masked tokens; treat clear tokens like cash.
  • Rate-limits & CSRF/CSP: We enforce per-IP and per-action limits, CSRF protection, and strict Content Security Policy.
  • Media handling: We prioritize your privacy. Only submitted metadata (information about the fax, like the destination number and timestamp) is stored for your activity ledger. The actual contents of your fax (the document itself) are never stored on our servers post-transmission.

Tip: You can share a wallet link with a trusted teammate to let them spend remaining πŸͺ™ tokens for a project.

πŸ”€ Human vs Agent Flows

For Humans

Landing β†’ Manual β†’ Pending (confirm & pay) β†’ Status β†’ Receipt. Pay-as-you-go or apply πŸͺ™ tokens from a wallet.

For Agents / GPTs

API/agent submits fax metadata and a token for payment β†’ system returns a secure upload link β†’ attach the document β†’ monitor status.

No subscriptions: it’s open, pay-as-you-go, or use πŸͺ™ tokens with wallet management.